Every pharmacy order taken,
even at 9 p.m. on a Saturday.
Wholesalers and distributors run on phone orders: a pharmacy calls, reads out twenty items, asks for the scheme and the price, and expects delivery tomorrow. TalkC's AI takes that call, matches each item to your catalogue even when the name is pronounced in Nepali, confirms quantities and totals, creates the order and tells the customer when the van comes.
What retailers call a distributor about
The AI is trained on exactly these, from your own documents and your staff's answers.
Price and scheme
Trade price, bonus scheme (10+1), MRP, by item and pack.
Stock availability
In stock, expected date, substitute brand or generic.
Place or repeat an order
'Same as last week plus…'; twenty items read out in one breath.
Delivery day and van route
When does the van come to my area, can it come tomorrow.
Invoice and outstanding
Balance, due date, last payment; with integration.
Returns and expiry
Near-expiry policy, damaged goods, credit notes as tickets.
Brand to generic
Which brands carry this molecule, which are in stock.
New products
What is new this month, prices, literature sent on WhatsApp.
Medical representative
Transfer to the MR or area manager for the caller's region.
Inbound and outbound, one system
Inbound: the AI answers
- ✓
Catalogue lookups during the call
Prices, schemes and stock from your list, searched live. A 10,000-item drug catalogue is in production today, with Nepali pronunciations matched to Latin names.
- ✓
Order creation with read-back
Item by item, quantity confirmed, total read back, order created with an ID only after the customer says yes.
- ✓
Repeat orders from history
With your CRM or ERP connected, 'same as last time' works.
- ✓
Delivery schedule answers
Van routes and cut-off times by area, from your schedule.
- ✓
Credit and outstanding with integration
Balance and due dates read from your accounts system, with verification.
Outbound: the AI calls
- ✓
Order confirmation calls
Confirms large or unusual orders before dispatch.
- ✓
Outstanding reminders
Polite collection calls up to three times a day within your calling hours, with promise-to-pay capture.
- ✓
Scheme and stock-arrival announcements
Tells the right retailers when a scheme starts or a back-ordered item lands.
- ✓
Lapsed-customer calls
Retailers who have not ordered in a month are called with the current scheme.
From order calls to the whole distribution desk
Most clients start with the phone line. The same AI then takes over the rest of the process.
WhatsApp, Messenger, Instagram
- ●A photo of a handwritten order list on WhatsApp is read and converted to an order draft
- ●Price, scheme and stock questions answered on WhatsApp and Messenger
- ●Invoices and product literature sent on request
- ●Product videos and running ads on Messenger, as a retail client does today
ERP and inventory integration
Any ERP with an API or CSV export: prices, stock, customers, invoices, order creation.
Missed-order alarm
A guard we built for a retailer catches orders that a call started but did not finish, so staff call back the same day.
Per-minute statements
Postpaid billing with a statement page: every billed call, duration and cost; the first seconds of a call free.
Order and call analytics
Orders by day, area and customer; call reasons and sentiment, from the dashboard.
What we run in pharma and wholesale
A national drug-information line runs on our AI with a catalogue of 10,077 medicine brands and 1,225 generics, looked up by function calls rather than stuffed into a prompt, plus a directory of 349 hospitals, blood banks and ambulances. We fixed the hard part: callers say drug names in Nepali, catalogues are in Latin letters, and the AI must match them without inventing a brand. Case study →
A machinery dealer in Dharan runs its shop line and Facebook page on the same order desk: catalogue answers with the authoritative price, orders created with IDs, product videos on Messenger, follow-up calls three times a day inside calling hours, and postpaid per-minute billing. Case study →
In October 2026 we built a pharma-wholesaler order-desk demo on this base. Ask to hear it.
Sample: pharmacy order call
Caller
नमस्ते, Sunrise Pharmacy बाट। Paracetamol ५०० को १० बक्स, Amoxicillin २५० को ५ बक्स, अनि Cetirizine को ३ बक्स।
AI
नमस्ते Sunrise Pharmacy! टिपें: Paracetamol 500 mg १० बक्स, १० जोड १ स्किम लागू हुन्छ; Amoxicillin 250 mg ५ बक्स; Cetirizine 10 mg ३ बक्स। जम्मा रु ८,४६० हुन्छ। भोलि बिहानको भ्यानमा पठाऊँ?
Caller
हो, पठाउनुस्। Azithromycin छ?
AI
Azithromycin 500 अहिले स्टकमा छैन, बिहीबार आउँछ; आएपछि म फोन गर्छु। अर्डर नम्बर PO-2318, भोलि बिहान ११ बजेभित्र पुग्छ। धन्यवाद!
What we build it from
Knowledge base sources
- ✓Product catalogue with trade prices, schemes and pack sizes
- ✓Stock list or ERP connection
- ✓Van routes, cut-off times and delivery areas
- ✓Customer list with history for repeat orders
- ✓Return, expiry and credit-note policy
- ✓MR and area-manager directory for transfers
You edit the knowledge base and directory from the dashboard; we tune answers from real calls every week.
How we go live
- ✓
Scoping call, 30 minutes
Call types, systems, languages, staff hand-off rules.
- ✓
Knowledge base and persona
Built from your documents and staff; you review the answers.
- ✓
Number connected
Your existing number via SIP or PBX, or a new local number.
- ✓
Test calls, then live
Your team calls it first. Then real traffic, reviewed weekly.
What distributors ask
How big can the catalogue be?+
Tens of thousands of items. The AI searches it live rather than memorising it, so size does not degrade accuracy; a 10,077-brand catalogue is in production.
What stops it taking a wrong item?+
Read-back and confirmation. Each item and quantity is repeated, the total is read out, and the order is created only after the customer confirms. Unmatched items are flagged, never guessed.
Can it connect to our ERP?+
Yes, through an API or a scheduled CSV export; prices, stock, customers and order creation. Scoped per distributor.
Credit limits and outstanding?+
With the accounts integration the AI reads the outstanding and due date and can hold an order that exceeds the limit, following your rule.
Hours?+
24/7. Evening and Saturday orders are where distributors usually lose the most.
Live demo line
Hear the item matching. Call Tara, our own AI receptionist.
Tara answers TalkC's own phone line 24 hours a day in Nepali and English. Ask how the system works, what it can do for your business, or just interrupt her mid-sentence and see how she handles it. Normal call charges apply.
Nepal • 24/7 • other countries →
Put your order desk on AI
Send your catalogue as a spreadsheet. We build the order desk on a test number within days and your sales team can place orders on it first.
- ✓14-day free trial on the standard system, no credit card
- ✓Your own number, or keep the one you have
- ✓Nepali, Hindi, English and 70+ languages
- ✓Call records and customer data stored in Nepal on request
Request received
We will call or WhatsApp you shortly. Meanwhile, try the live line: +977 970-500-7877