A citizen helpline that knows
the citizen charter by heart.
Three central government departments and five municipalities in Nepal already answer citizens through TalkC's AI: company registration, immigration, industry, ward services, taxes, recommendation letters, health posts and more. The AI speaks formal Nepali, cites the right fee and document list, and connects callers to the responsible officer.
What citizens call an office about
The AI is trained on exactly these, from your own documents and your staff's answers.
Documents and fees for a service
Recommendation letters, registrations, permits: what to bring, what it costs, how long it takes.
Ward office contacts
Which ward, where it is, the ward chair's number, office hours.
Tax rates
Business tax, house rent tax, vehicle tax, map fees, by category and year.
Procedures and status
How to apply, online portals, where to follow up.
Officials' numbers
Mayor, deputy, chief administrative officer, section heads, with transfer.
Health and emergency
Hospitals with free beds and their focal persons, ambulances, blood banks.
Employment and social services
Employment service centre, allowances, relief distribution, skills training.
Grievances
Recorded with a reference number and routed to the right section.
Central departments
Company registration, immigration, industry registration: documents, portals, fees, timelines.
Inbound and outbound, one system
Inbound: the AI answers
- ✓
Charter-based answers
Services, fees and document lists from the citizen charter and your office's own documents, retrieved live on every call.
- ✓
Officials' directory with warm transfer
A staff-editable directory of people and sections. The AI dials the officer and connects only when they answer, within their office hours.
- ✓
Ward-specific routing
Each ward's location, contacts and hours; callers are sent to the right one.
- ✓
Grievance tickets
Complaints are recorded, acknowledged with a reference, and queued for the responsible section.
- ✓
Formal register
हजुर and तपाईं, the tone citizens expect from an office, not a shop.
Outbound: the AI calls
- ✓
Notice campaigns
Tax deadlines, camps, relief distribution and meetings announced to the right lists.
- ✓
Survey and feedback calls
Short scripted surveys after a service, logged with recordings.
- ✓
Document-pending calls
Citizens whose applications lack a document are told exactly what to bring.
- ✓
Appointment confirmations
For services that need a visit, confirm the date and office.
From a helpline to a service desk
Most clients start with the phone line. The same AI then takes over the rest of the process.
WhatsApp, Messenger, Instagram
- ●The same charter answers on WhatsApp
- ●A photo of a notice or a form becomes a staff ticket
- ●Officials' contacts and office hours on request
- ●Staff reply from the same inbox for anything the AI cannot answer
Scanned documents become knowledge
We OCR-ingest scanned PDFs, notices and department files in Devanagari. One municipality's base covers 207 documents, 73 services and 299 tax rates.
The law, section by section
The Local Government Operation Act's 121 sections, summarised in tiers so the AI cites the right one.
Self-service directory
Staff add or change officials, hospitals' focal persons and ward numbers from the dashboard; the AI uses the new entry on the next call and can transfer to it.
In-country hosting
Government deployments run on servers in Nepal; a hybrid on-premise architecture is specified for bodies that require it.
What we run for government
A central government registration office's line answered 1,236 citizen calls in the 30 days to 1 November 2026, up to ten at the same time, on company registration, the online portal, documents, fees and compliance. Two further central departments handle roughly 300 citizen calls a week between them.
A municipality in the Kathmandu valley and a rural municipality in the hills were among the first; two sub-metropolitan cities and a rural municipality followed, with knowledge bases built from their citizen charters, tax schedules, hospital focal-person lists, employment-centre services and the Local Government Act. Read the case study →
Rules in every government deployment: formal tone, no invented information (the AI says when it does not know and gives the office contact), numbers stored as spoken digit groups so they are read out correctly, and data kept in Nepal.
Sample: company-registration helpline
Caller
नमस्ते, प्राइभेट कम्पनी दर्ता गर्न के के कागज चाहिन्छ?
AI
नमस्ते हजुर! प्राइभेट लिमिटेड कम्पनी दर्ताका लागि अनलाइन पोर्टलबाट निवेदन दिनुपर्छ। प्रबन्धपत्र, नियमावली, सबै सेयरधनीको नागरिकता र फोटो चाहिन्छ। नाम आरक्षणदेखि दर्तासम्म सामान्यतया सात देखि पन्ध्र दिन लाग्छ।
Caller
दस्तुर कति लाग्छ?
AI
दस्तुर अधिकृत पुँजी अनुसार फरक हुन्छ हजुर। एक करोडसम्मको लागि पोर्टलले नै सही रकम देखाउँछ। ठ्याक्कै रकम मसँग छैन, त्यसैले पोर्टल वा कार्यालयमा पुष्टि गर्नुहोला। अरू केही सहयोग गरौं?
What we build it from
Knowledge base sources
- ✓Citizen charter (नागरिक बडापत्र) and service catalogue
- ✓Fee schedules and tax-rate tables by fiscal year
- ✓Officials' and ward directory with transfer rules
- ✓Scanned department documents and notices (OCR-ingested)
- ✓Local Government Operation Act, tiered summary
- ✓Hospital focal persons, ambulances, employment-centre services
You edit the knowledge base and directory from the dashboard; we tune answers from real calls every week.
Built for public bodies
- Data in Nepal: numbers, call records and recordings on servers in Nepal; on-premise hybrid architecture available.
- Privacy Act 2075: notice text provided; nothing is used to train any model.
- Accountability: every call logged and reviewable; the AI identifies itself as an AI when asked.
- Procurement: Talkc Ai Pvt. Ltd. is a PAN-registered company; quotations and tender documents provided.
What municipal and departmental IT officers ask
Is the data hosted in Nepal?+
Yes for government deployments: records, recordings and contacts are on servers in Nepal. The live conversation is processed on secured infrastructure outside Nepal, which we disclose; a hybrid on-premise model keeps the voice bridge on your server.
How is the knowledge base kept current?+
Staff edit the directory and key figures from the dashboard; charter and tax-rate updates are loaded each fiscal year or whenever you send them.
Does the AI read phone numbers correctly in Nepali?+
Yes. Numbers are stored as spoken digit groups and verified against recordings; this fixed a real problem we found in early deployments.
Which languages?+
Formal Nepali first, English and Hindi when the caller uses them. The platform supports 70+ languages for other regions.
Can it transfer to the right officer?+
Yes. A staff-editable directory drives transfers: the AI dials the officer within office hours and connects only when they answer; otherwise it takes a message.
Live demo line
Hear the formal register. Call Tara, our own AI receptionist.
Tara answers TalkC's own phone line 24 hours a day in Nepali and English. Ask how the system works, what it can do for your business, or just interrupt her mid-sentence and see how she handles it. Normal call charges apply.
Nepal • 24/7 • other countries →
Give citizens a line that answers
Send us the citizen charter and a contact list. We build a test line within days and your officers can call it before it goes public.
- ✓14-day free trial on the standard system, no credit card
- ✓Your own number, or keep the one you have
- ✓Nepali, Hindi, English and 70+ languages
- ✓Call records and customer data stored in Nepal on request
Request received
We will call or WhatsApp you shortly. Meanwhile, try the live line: +977 970-500-7877