The front desk that answers
at 2 a.m. and at 10 a.m.
A hospital phone rings all day with the same questions: which day does the gynaecologist sit, what time does OPD open, where is the emergency ward, how much is a bed. TalkC's AI answers them in natural Nepali from your own schedules, takes callback requests for everything else, and keeps your reception staff free for the patient standing in front of them.
What patients and families call about
The AI is trained on exactly these, from your own documents and your staff's answers.
OPD timings and ticket counters
Opening hours, which counter, how early to come, holiday OPD.
Doctor availability
Which days a consultant sits, morning or evening, how to get an appointment.
Emergency and ambulance
Always transferred immediately to the emergency desk; ambulance numbers read out.
Bed charges and free beds
General, cabin and ICU charges, the free-bed quota for the poor and how to qualify.
Reports and results
When a report is ready, where to collect, whether it can be sent on WhatsApp.
Directions and parking
Landmarks, gate numbers, where the pharmacy is, visiting hours.
Services and packages
Health check-up packages, vaccination days, physiotherapy, dialysis slots.
Insurance and schemes
Which government and private schemes are accepted, documents needed.
Complaints and feedback
Logged with a reference number and routed to the administrator.
Inbound and outbound, one system
Inbound: the AI answers
- ✓
Schedules from your own roster
Doctor days, OPD hours and department timings come from a roster your staff update in the dashboard. Change it once; the AI says the new time on the next call.
- ✓
Department directory with warm transfer
Billing, lab, pharmacy, wards: the AI dials the department and connects only when someone picks up, then resumes if nobody does.
- ✓
Emergency rule
Anything that sounds like an emergency is transferred at once, never handled by the AI.
- ✓
Callback tickets for appointments
The AI takes the patient's name, doctor and preferred time and creates a ticket for the appointment desk, so there is no double-booking without integration.
- ✓
Overflow when the desk is busy
Reception rings first; when the line is busy or it is after hours, the AI picks up so nobody gets a busy tone.
Outbound: the AI calls
- ✓
Appointment reminders
Calls the day before, confirms or offers to reschedule, logs the answer for the desk.
- ✓
Post-discharge check-ins
Scripted questions on recovery and medicines; anything worrying is flagged to a nurse with the recording.
- ✓
Report-ready and follow-up calls
Tells patients when results are ready or a follow-up is due.
- ✓
Camps and vaccination drives
Announces dates to the right list and takes bookings.
From reception to patient follow-up
Most clients start with the phone line. The same AI then takes over the rest of the process.
WhatsApp, Messenger, Instagram
- ●OPD and doctor schedules answered on WhatsApp
- ●Photo of a prescription or report request logged as a ticket for the desk
- ●Directions, visiting hours and package prices
- ●Staff reply from the same inbox when a human is needed
Hospital system integration
With your HMS connected, the AI can read appointment slots and book directly. Scoped and quoted per hospital.
Emergency and referral directories
We maintain a national directory of 349 hospitals, 15 blood banks and 11 ambulance services with district-aware search; your AI can use it for referrals.
Medicine information
Our drug-information line looks up 10,077 medicine brands and 1,225 generics by voice. The same lookup can answer pharmacy-counter calls.
Call analytics for administration
Which departments get the most calls, when, and how callers felt. Weekly, from the dashboard.
What we have run in healthcare
Our AI has run the phone line of a maternity and women's hospital in Kathmandu as a pilot, answering department schedules, services and directions from the hospital's own FAQ and documents (a 129-chunk knowledge base with 57 contacts), and logging callback requests as tickets. It has also answered a private hospital's line. Read the pilot notes →
Separately, we operate a national drug-information line whose AI looks up 10,077 medicine brands and 1,225 generics, finds the nearest of 349 hospitals, and reads out blood-bank and ambulance numbers. Case study →
Rules we apply in every healthcare deployment: no medical advice, emergencies transferred immediately, schedules only from the hospital's roster, and no invented numbers.
Sample: hospital front desk (Nepali)
Caller
नमस्ते, स्त्री रोग विशेषज्ञ कुन दिन बस्नुहुन्छ?
AI
नमस्ते हजुर! डा. शर्मा आइतबार, मंगलबार र बिहीबार बिहान ९ देखि १ बजेसम्म OPD मा बस्नुहुन्छ। टिकट काउन्टर बिहान ८ बजे खुल्छ। appointment को लागि नाम र फोन नम्बर टिपिदिऊँ?
Caller
हुन्छ, सीता लामा, ९८४…
AI
हस् सीता जी, टिपें। appointment desk ले आज कार्यालय समयभित्र फोन गर्नुहुन्छ। अस्पताल आउँदा पुरानो रिपोर्ट लिएर आउनुहोला।
What we build it from
Knowledge base sources
- ✓Doctor roster and OPD schedule (editable from the dashboard)
- ✓Department directory with extensions and hours
- ✓Service list, package prices, bed charges and the free-bed policy
- ✓Hospital FAQ, scanned if needed; we run OCR on PDFs
- ✓Directions, parking, visiting rules
- ✓Accepted insurance and government schemes
You edit the knowledge base and directory from the dashboard; we tune answers from real calls every week.
Patient safety and privacy rules
- No medical advice. The AI gives information from your documents only; symptoms are routed to the emergency desk or a call-back.
- Emergencies first. Immediate transfer, no questions.
- Patient data stays in Nepal. Numbers, recordings and tickets are stored in-country, access is role-based.
- Nothing invented. If a schedule is not in the roster, the AI says so and offers a call-back.
What hospital administrators ask
Will the AI give medical advice?+
No. It answers from your documents only: schedules, services, charges, directions. Symptoms are transferred to the emergency desk or logged for a nurse to call back.
How do we update doctor schedules?+
From the dashboard. The roster is a table your staff edit; the AI reads it live on every call.
Can it book appointments into our system?+
Yes with an integration to your hospital management system, which we scope per hospital. Without it, the AI takes the details and creates a ticket for the appointment desk.
We have several branches or clinics.+
One number or several; the AI knows each branch's schedule and contacts and routes accordingly.
Is patient data safe?+
Numbers, recordings, transcripts and tickets are stored in Nepal with role-based access. Live speech is processed on secured infrastructure outside Nepal, which we disclose in writing; on-premise deployment is available.
Live demo line
Hear the Nepali quality first. Call Tara, our own AI receptionist.
Tara answers TalkC's own phone line 24 hours a day in Nepali and English. Ask how the system works, what it can do for your business, or just interrupt her mid-sentence and see how she handles it. Normal call charges apply.
Nepal • 24/7 • other countries →
Let your reception desk breathe
Send us your OPD schedule and department list. We put an AI on a test number within days and your staff can call it before any patient does.
- ✓14-day free trial on the standard system, no credit card
- ✓Your own number, or keep the one you have
- ✓Nepali, Hindi, English and 70+ languages
- ✓Call records and customer data stored in Nepal on request
Request received
We will call or WhatsApp you shortly. Meanwhile, try the live line: +977 970-500-7877