Privacy Policy

1. Information We Collect

When you use TalkC.ai, we collect information you provide directly: your name, email address, phone number, and company details when you sign up for a trial or account. We also collect usage data including call logs, call duration, and AI interaction metadata to improve our service.

2. How We Use Your Information

We use your information to provide and maintain TalkC.ai services, send you service-related communications, improve our AI models and call handling capabilities, and comply with legal obligations. We do not sell your personal data to third parties.

3. Data Storage & Security

Your data is stored on secure servers with encryption at rest and in transit (TLS 1.3). We implement industry-standard security measures including access controls, regular audits, and incident response procedures. Call recordings are encrypted and stored for the duration specified in your plan.

4. Data Retention

We retain your account information for as long as your account is active. Call data is retained according to your plan settings (default: 90 days). You may request deletion of your data at any time by contacting us at hello@talkc.ai.

5. Cookies

We use essential cookies for site functionality and analytics cookies to understand how visitors use our website. You can control cookie preferences through the cookie consent banner on our site. We use no third-party advertising cookies.

6. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to access, correct, delete, or port your personal data. You may also object to or restrict certain processing. To exercise these rights, email us at hello@talkc.ai. We will respond within 30 days.

7. Third-Party Services

TalkC.ai integrates with third-party services for voice processing (Google Cloud), telephony (Asterisk/SIP providers), and analytics. Each third-party provider has their own privacy policy governing their use of data.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: hello@talkc.ai
TalkC.ai — Kathmandu, Nepal