Driver support that scales
with every new city.
Ride-hailing and delivery platforms live or die on driver supply, and drivers call constantly: bonus not credited, cash-out pending, app not showing trips, how to register a scooter. TalkC answers these at any hour on voice and WhatsApp, reads the documents drivers send, and hands only the real disputes to humans. One ride-hailing platform in Nepal ran 22,000+ driver calls a month on it.
What drivers and riders call about
The AI is trained on exactly these, from your own documents and your staff's answers.
Bonus and incentives
Weekly, peak-hour and quest bonuses: eligibility, when they are paid, why one was missed.
Payout and wallet
Cash-out pending, balance questions, bank transfer timing.
App problems
Login, GPS, trips not showing, cache clear, reinstall, version.
Trip disputes
Cancellations, fare disagreements, rider no-show; escalated with the trip ID.
Registration and documents
How to sign up, which documents, status of the application.
Account changes
Bank account, phone number, vehicle change; logged for verification.
Rider support
Lost item, fare question, driver behaviour; recorded and ticketed.
Where is the office?
Hours, address, what to bring.
Human, please
Frustration or an explicit request transfers to the support team with context.
Inbound and outbound, one system
Inbound: the AI answers
- ✓
Tier-1 driver support in natural Nepali
Fillers, tone matching and patience. Angry driver: empathise first, then solve. Never corporate language.
- ✓
Seventeen lines at once, proven
Peak-hour spikes do not produce busy tones; the AI handles every concurrent call.
- ✓
Escalation on frustration
Detected frustration or 'manche chaiyo' transfers to a human with the transcript attached.
- ✓
Tickets for the ops team
Unresolved cases become tickets with transcript, sentiment and priority; 3,700+ in three months at one client.
- ✓
Rider line
Lost items, fare questions and complaints on the same system, routed separately.
Outbound: the AI calls
- ✓
Driver activation and re-activation
Calls inactive drivers, new-city launches and lapsed partners with the right incentive.
- ✓
Document expiry reminders
Licence or registration expiring: the AI calls, explains, and books the renewal step.
- ✓
Incentive announcements
New bonus schemes explained to the segment they apply to.
- ✓
Post-dispute satisfaction calls
A short follow-up after a resolved dispute, scored and logged.
From a support line to the whole driver operation
Most clients start with the phone line. The same AI then takes over the rest of the process.
WhatsApp, Messenger, Instagram
- ●WhatsApp replies in Nepali within about ten seconds, with several messages bundled into one answer
- ●Voice notes understood; photos of registration books, licences and ID cards read and the fields extracted
- ●App-error screenshots described and routed
- ●A registration wizard that collects driver details step by step; human agents assigned chats in the same inbox
Onboarding pipeline
Invite, accept, add vehicle, assign: run on the platform's own partner portal and proven end to end on real drivers.
Fleet dashboards
Drivers, vehicles, earnings and a live map synced on a schedule from the platform, in one place for fleet managers.
Contacts CRM
Every driver with vehicle type and plate, call and chat history, CSV export.
Event webhooks
Application and trip events from the platform land in a dashboard your team watches.
What we run in mobility
A global ride-hailing platform's Nepal operation replaced its planned 20-agent driver call centre with the AI in five days: 22,000+ calls a month, 96.7% answer rate, about 500 ms response time, 17 concurrent lines, 3,700+ tickets in three months, three humans for escalations. Read the case study →
A fleet partner of a global ride-hailing platform runs the whole driver operation on the same system: WhatsApp AI support, document reading, a registration wizard, human agents, an onboarding pipeline and fleet dashboards. By June 2026 it had handled more than 20,000 calls and 41,000 chat messages, over 10,700 of them answered by the AI.
Sample: driver bonus call (from a live deployment)
Caller
Mero bonus aaj kati ho hajur?
AI
हजुर तपाईंको registered number बाट म check गर्छु। आजको earnings र bonus app को 'Earnings' section मा देखिन्छ। कुन bonus बारे जान्न चाहनुहुन्छ, quest कि weekly?
Caller
Quest bonus chai?
AI
Quest bonus app को 'Quests' tab मा देखिन्छ हजुर। आज ५ rides पुरा गर्नुभयो भने Rs 300 मिल्छ। पुरा गर्नुभयो?
What we build it from
Knowledge base sources
- ✓Bonus and incentive structure, payout cycles
- ✓App troubleshooting steps by platform version
- ✓Registration documents and process
- ✓Ride pricing rules and dispute policy
- ✓Office locations, hours, escalation numbers
- ✓Driver records via API, CSV or database for personalised answers
You edit the knowledge base and directory from the dashboard; we tune answers from real calls every week.
How we go live
- ✓
Scoping call, 30 minutes
Call types, systems, languages, staff hand-off rules.
- ✓
Knowledge base and persona
Built from your documents and staff; you review the answers.
- ✓
Number connected
Your existing number via SIP or PBX, or a new local number.
- ✓
Test calls, then live
Your team calls it first. Then real traffic, reviewed weekly.
What platform ops teams ask
How does escalation to humans work?+
Frustration, an explicit request or a policy trigger transfers the call to your support team with the transcript. Unanswered escalations become priority tickets.
Can the AI see our driver database?+
Yes through an integration (API, CSV or direct database adapter), so it can greet a driver by name and check their status. Without it, the AI handles tier-1 questions and tickets the rest.
What about WhatsApp costs?+
Our messaging tier is a flat monthly fee with no per-message charge from us. Meta's conversation charges, where they apply, are passed through at cost.
We operate in several cities or under several brands.+
Each brand or city is a tenant with its own number, knowledge base and dashboard; staff can cover several from one login.
Languages?+
Nepali with code-switching to English and Hindi is the daily reality and works well. 70+ languages are supported for other markets.
Live demo line
Hear the driver-support tone. Call Tara, our own AI receptionist.
Tara answers TalkC's own phone line 24 hours a day in Nepali and English. Ask how the system works, what it can do for your business, or just interrupt her mid-sentence and see how she handles it. Normal call charges apply.
Nepal • 24/7 • other countries →
Scale driver support without hiring
Tell us your monthly driver calls and messages. We show the AI handling your top ten call types in a week.
- ✓14-day free trial on the standard system, no credit card
- ✓Your own number, or keep the one you have
- ✓Nepali, Hindi, English and 70+ languages
- ✓Call records and customer data stored in Nepal on request
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We will call or WhatsApp you shortly. Meanwhile, try the live line: +977 970-500-7877